Information for our Communities – Mental Health Support

Mental Health Support

Mental Health support and resources

Mental Health Support during the Covid-19 pandemic: North Kent & Medway

All services are free at the point of access and you can self-refer.

All services are Kent and Medway wide unless stated.

Click to download Mental health support Covid19 – North Kent Medway


Medway Council: A Better Medway

Medway Council has put together a list of local Health & Wellbeing resources for people of all ages.


Safe Haven @ Medway

Safe Haven @ Medway offers out of hours mental health support to any residents of Kent and Medway aged 16 or over, including healthcare professionals.

The Kent and Medway Safe Havens offer a welcoming, safe, comfortable, non-judgmental and non-clinical environment.

The emphasis is on reducing immediate distress and supporting visitors to access services and opportunities available to them in the wider community.

There are four MHM Safe Havens across Kent and Medway, visit for further details.
You can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

To contact  Safe Haven @ Medway
Call: 07850 901151 or 07808 795036
Calls and emails are monitored between 6 pm-11 pm


Release The Pressure

Kent County Council has a highly trained and experienced team available 24/7 to provide expert support no matter what you are going through.

Don’t suffer in silence: If you live in Medway then text the word Medway to 85258.

If you live in Swale then text Kent to 85258

You can also call  0800 107 0160

You’ll get free confidential support at any time.

KCC also has links to other mental health resources on their website.


The Big White Wall  

A safe community to support your mental health.

Moderated 24/7 by trained practitioners who keep our members safe, and facilitate the process of people helping people in an online environment.

The Mix

0808 808 4994
Essential support for under 25s. Phone, Email, Web support and Counselling. – The Mix’s Crisis Messenger text service is available 24/7 and open to anyone aged 25 or under living in the UK.
If you’re in crisis and need to talk, text THEMIX to 85258  


Elefriends is a supportive online community from MIND, where you can be yourself.

It’s a safe place to listen, share and be heard.

You can sign up for an account using a Facebook account or your email address. You can also download the Elefriends app on Google Play (for Android devices) or the App Store (for Apple devices)

MIND has information on their website to support you and to make sure everyone experiencing a mental health problem gets support and respect.

MIND’s information hub provides advice on how to support your mental wellbeing during this period. This includes practical advice on coping with staying at home, tips for employers on supporting yourself and your team, and updates on how the new coronavirus laws could affect your rights.

If you’re a young person struggling at this time, MIND also has information for you.


The Samaritans

You can talk on the phone to The Samaritans 24 hours a day, 7 days a week on 116 123 

You can also get email support via They will respond in 24 hours.

Please do not worry about your spelling or grammar when contacting them, they are there to help.